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John
John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
Satisfied Customers: 224
Experience:  I am here to help you!
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Iam trying to use phone video and can't make a connection

Customer Question

Iam trying to use phone video and can't make a connection through facebook and google won't let me in once it did picture was still wasn't clear on my end for the other person
JA: How old is the phone?
Customer: let me tell you the computer isn't mine iam helping another person i would say it is probley 5-10
JA: I'm the Technician's Assistant. I work with them to help customers like you.
Customer: You can't answer any questions for me
JA: I apologize.
Customer: I need to have him contact you do you have a phone no.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Non we have been trying for 2 weeks he wasn't able to get it to work before that now it tells him he has it on foxfire not google doesn't now how to use in on fox
JA: Anything else you want the electronics expert to know before I connect you?
Customer: what are you saying you can contact use what by phone
Submitted: 1 month ago.
Category: Consumer Electronics
Expert:  Pete replied 1 month ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 1 month ago.

What is the make and model number of the phone you are trying to make a video connection with?

Are you getting any error messages when you try?