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John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
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My phone cuts out during conversations and voices sound very

Customer Question

My phone cuts out during conversations and voices sound very hoarse. What is the problem(s)?
JA: How old is the phone?
Customer: Very
JA: How long has this been going on? What troubleshooting have you tried?
Customer: This has been going on about 2 months. I have not tried any trouble shooting. The model number of the phone is KX-TGA660.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: No
Submitted: 9 days ago.
Category: Consumer Electronics
Expert:  Nathan replied 9 days ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 9 days ago.

Can you tell me a bit more about the problem please:

1) If you have multiple handsets (within the same system), does this happen with all of them?
2) Are there other phones or even a fax, outside of this system but on the same line? If so are they working properly?
3) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)?
4) Do you have dsl service on the same line?
5) Full model of the phone(s) (printed on sticker on the base)

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