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Richard
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 36053
Experience:  Over 20 years fixing Electronically devices
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My connections is not on the recall list; however, my

Customer Question

My connections is not on the recall list; however, my computer consistently heats up and twice has been shut down because of the overheating. I have been on my computer this morning about 20 minutes and it is already very hot.
JA: What's the make/model of your device? How old is it?
Customer: HP Pavillion dv6 Notebook PC. About six years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: For several years. I bought a fan to cool it from underneath
JA: Anything else you want the electronics expert to know before I connect you?
Customer: I don't know what he/she needs to know
Submitted: 8 months ago.
Category: Consumer Electronics
Expert:  Richard replied 8 months ago.

Hi there and welcome

This is usually caused when there is too much dust inside the notebook.

What I advise you to do is to power it off then remove the power cable.

Then vacuum out via the air vents to remove all dust.

Once done, still with no power cable connected, hold down the power button for 60 seconds then release.

then connect the power cable, power it on and tell me how it now operates please Judith

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