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Problem scanning document into my macbook. Message says

Customer Question

problem scanning document into my macbook. Message says document not loaded, but it is there. One page of text.
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: HP laser pro 400 MFP M425 dn
JA: How long has this been going on? What troubleshooting have you tried?
Customer: What shall I try? Where can I find the troubleshooting menu?
JA: Anything else you want the electronics expert to know before I connect you?
Customer: I don't think so
Submitted: 6 months ago.
Category: Consumer Electronics
Expert:  Ashik replied 6 months ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

Where did you put the document ? On the document feeder or Glass ?

If it is on glass, can you put it on the document feeder and check and do vice versa ?

Also, what application are you using to Scan ? Image Capture ?

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