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Md. Sadique
Md. Sadique, Engineer
Category: Consumer Electronics
Satisfied Customers: 3178
Experience:  Diploma in applied electronics and instrumentation with 7 yrs + hands on experience in Consumer Electronics equipments and Circuitry
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When doing a Google search, the screen shows all the links

Customer Question

When doing a Google search, the screen shows all the links normally. However, when I click on the link I want, it pops up in a tiny (floating) window that I can't resize...or read. This little window also seems to have a calendar icon, a calculator icon and a couple others at the bottom of it. I've never seen this on any other tablet (not even my wife's Iconia One 7, which is about 6 months older). I can zoom in on the contents of this tiny window, but it's so small that it is basically useless to use. How can I get a normal size screen when I click on a link?
Submitted: 4 months ago.
Category: Consumer Electronics
Expert:  Md. Sadique replied 4 months ago.

Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Md. Sadique replied 4 months ago.

What is the make and model of your Tablet?

Customer: replied 4 months ago.
it is an acer 7 tablet
Expert:  Md. Sadique replied 4 months ago.

Is it a Acer Iconia one 7 B1-730

Customer: replied 4 months ago.
I think so
Expert:  Md. Sadique replied 4 months ago.

Sorry to ask you one more question.

Do you use google chrome to browse through the Google page?

Customer: replied 4 months ago.
no just a google app
Customer: replied 4 months ago.
I don't like google chrome. But it happens in google chrome as well
Expert:  Md. Sadique replied 4 months ago.

Launch your google app > then click on the 3 vertical dots(top right).
Then select Settings.

Customer: replied 4 months ago.
ok
I did it
Expert:  Md. Sadique replied 4 months ago.

Select Privacy.
Select Clear Browsing Data.
Check Clear the cache and Clear cookies and site data, then click Clear.

Customer: replied 4 months ago.
there is no privacy tab
Expert:  Md. Sadique replied 4 months ago.

Are you doing this on chrome?

Customer: replied 4 months ago.
no just google
Expert:  Md. Sadique replied 4 months ago.

Whenever you click the link on google App it automatically opens them in Chrome.

Please open chrome > then click on the 3 vertical dots(top right).
Then select Settings.

Customer: replied 4 months ago.
ok I did that
then the only options are
accounts and privacy
search language
voice
tablet search
feed
autocomplete
about
Expert:  Md. Sadique replied 4 months ago.

Select Privacy.
Select Clear Browsing Data.
Check Clear the cache and Clear cookies and site data, then click Clear.

Customer: replied 4 months ago.
when I select accounts and privacy it doesn't have any of that
Expert:  Md. Sadique replied 4 months ago.

It has you have to scroll up or down.

Customer: replied 4 months ago.
there is no scrolling up and down there are only 7 options on the page and none of them are those
Expert:  Md. Sadique replied 4 months ago.

Please tell me those 7 options

Customer: replied 4 months ago.
google account
nicknames
google activity controls
safe search filter
search on google.com
open web pages In app
accessibillity
Expert:  Md. Sadique replied 4 months ago.
Go to play store and then type in chrome
Expert:  Md. Sadique replied 4 months ago.
Then click on chrome browser Google
Customer: replied 4 months ago.
why? I already have chrome I just disabled it
Expert:  Md. Sadique replied 4 months ago.
Then click uninstall
Expert:  Md. Sadique replied 4 months ago.
We will uninstall and reinstall it.
Customer: replied 4 months ago.
I don't want google chrome, I hate using it
Expert:  Md. Sadique replied 4 months ago.
Similarly go to playstore and search for Google App and then uninstall and reinstall it.
Customer: replied 4 months ago.
ok I did that and it is still the same
Customer: replied 4 months ago.
it has to be in the settings somewhere
Expert:  Md. Sadique replied 4 months ago.
Did you do the same for Google App as well?
Customer: replied 4 months ago.
Expert:  Md. Sadique replied 4 months ago.
Would like to perform a factory reset?
Customer: replied 4 months ago.
no it isn't my tablet it is my mother in law. I just want to get that little window to be bigger so she can see it.
Expert:  Md. Sadique replied 4 months ago.
Okay, give me a couple of minutes.
Expert:  Md. Sadique replied 4 months ago.

On your google chrome after your click settings > do you see advanced settings menu

Customer: replied 4 months ago.
no
Expert:  Md. Sadique replied 4 months ago.

Please reboot your tablet by pressing and holding the power button for 30 seconds

Customer: replied 4 months ago.
ok
Customer: replied 4 months ago.
I did it and nothing has changed
Expert:  Md. Sadique replied 4 months ago.

Okay.

Expert:  Md. Sadique replied 4 months ago.

Do you have any other browsers in the Tablet?

Customer: replied 4 months ago.
no but I am thinking about getting firefox.
Customer: replied 4 months ago.
can I get rid of chrome without any problems?
Expert:  Md. Sadique replied 4 months ago.

Yes you can uninstall chrome.

Expert:  Md. Sadique replied 4 months ago.

Please open chrome > then click on the 3 vertical dots(top right)> what options do you see

Customer: replied 4 months ago.
I already uninstalled it
Expert:  Md. Sadique replied 4 months ago.

Now install firefox and make it default.

I WILL TELL YOU HOW TO MAKE IT DEFAULT ONCE YOU INSTALL FIREFOX.

Customer: replied 4 months ago.
I did already. Hold on
Expert:  Md. Sadique replied 4 months ago.

Okay.

Customer: replied 4 months ago.
ok it works fine in firefox the window stays big
Expert:  Md. Sadique replied 4 months ago.

Glad to hear that.

Expert:  Md. Sadique replied 4 months ago.

It was nice working with you. You are such a quick learner.

Expert:  Md. Sadique replied 4 months ago.

Please take a moment and rate my service positively by clicking on one of the stars at the top > then click Submit.

Customer: replied 4 months ago.
that's it? we didn't solve the problem, we just changed to a different app
Expert:  Md. Sadique replied 4 months ago.

Yes, it was a workaround.

Customer: replied 4 months ago.
but we didn't get the google app to work properly
Expert:  Md. Sadique replied 4 months ago.

Yes, the chrome App. The google app is working fine.

Expert:  Md. Sadique replied 4 months ago.

If you would like to continue troubleshooting the chrome app. I would be happy to continue.

Customer: replied 4 months ago.
no it did the same thing in google. what if I have this problem with other apps?
Expert:  Md. Sadique replied 4 months ago.

In that case to be on the safe side I would suggest you to go for a factory reset.

Customer: replied 4 months ago.
I am not understanding what a factory reset is going to do?
Expert:  Md. Sadique replied 4 months ago.

A factory reset will restore all your settings to default. Your tablet will be back to new.

Customer: replied 4 months ago.
except I will lose all the personal info and saved passwords and login details
Expert:  Md. Sadique replied 4 months ago.

The FACTORY RESET will erase all of your personal information, all stored contacts and any programs you have installed on your tablet.

Customer: replied 4 months ago.
exactly my mother in law is older and I would have to start all over with her. She doesn't live close to me and is only here until tomorrow morning
Expert:  Md. Sadique replied 4 months ago.

I will tell you the Factory reset steps > you can co-ordinate with your Mother in law to perform it tomorrow.

Customer: replied 4 months ago.
there is no way I can do a factory reset. It will not work
Customer: replied 4 months ago.
forget it. I will call Acer tomorrow and see if they have any ideas
Expert:  Md. Sadique replied 4 months ago.

Would you like to have a refund?

Customer: replied 4 months ago.
please if it is possible or a partial one. I realise that you have spent a lot of time with me.
Expert:  Md. Sadique replied 4 months ago.

Don't worry, I will be happy if my customer is happy. I will send a refund request to the Moderators.

Customer: replied 4 months ago.
ok thanks
Expert:  Md. Sadique replied 4 months ago.

I wish you a pleasant day and a quick solution to this problem.

Customer: replied 4 months ago.
thanks
Expert:  Md. Sadique replied 4 months ago.

Thanks for using JustAnswer.