Hi there and welcome
First, is the printer connected to a power extension board or directly into the power socket?
I keep asking but it seems there is some kind of misunderstanding..... I need to know please the answer to the initial question still.
is the printer connected to a power extension board or directly into the power socket?
Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
ok, but remember to leave it unplugged for 10 minutes
It is the internal powerboard within the printer that has faulted, this now confirms it
I am really sorry about this and you are going to have to return the printer to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.