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Jack
Jack, Technician
Category: Consumer Electronics
Satisfied Customers: 8343
Experience:  35 years experience as audio/video repair and installation tech.
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My sony barria is not coming on with pictures have sound and

This answer was rated:

hi my sony barria is not coming on with pictures have sound and i can get meun but no pictures

Hi , I`m Jack and I will be helping you today

Please note that I am an independent audio/video tech. that depends on your positive rating to get paid by this website and I have no control over the phone (or other) offers , they are sent by the website ,not by me but let me know if you`d rather do this on the phone.

That being said , a few questions coming up ;

What is connected to this tv ?
Cable box,satellite,dvd,games etc. ?

Customer: replied 1 month ago.
bd- hdd combo sony sound bar and fox

Fox the tv network ??

How do you receive that ?

How about the dvd /BD is it also blank ?

Customer: replied 1 month ago.
Customer: replied 1 month ago.
Fox is saltlight
Customer: replied 1 month ago.
tv shows meun but when you press for channel no picture

o.k and both of them show the same problem sound and no picture ?

The BD (blueray) and satellite have the same problem ?

did you try the BD ?

Customer: replied 1 month ago.
try every one of them even just the tv same sound but no pictures

O.k and both of these units are connected HDMI to the tv ?

Customer: replied 1 month ago.
last night when watching tv it went blank then come back on twice

Does your satellite have color coded component video out that you could try for a test ?

You could have a hdmi failure on the main board but that would not affect those

Customer: replied 1 month ago.
mate all i am getting is sound on all things no pictures

O.k then not too many things can do that if you can still see the tv`s menu , your tv`s main board went defective

How old is this tv now ?

Customer: replied 1 month ago.
5 years old it a lcd digital 55 in

What is the model number of this tv ?

That would be on the back cover

Customer: replied 1 month ago.
kdl-55ex500

Thanks , give me a couple minutes please

Customer: replied 1 month ago.
no worries

Here is something for you to try as a last ditch attempt before repairs ;

On the tv`s remote press and hold the arrow up while you press power on the tv itself , this will reset it to factory default .

Let me know how that goes

Customer: replied 1 month ago.
ok
Customer: replied 1 month ago.
no good i think its time to buy a new one LOL

Sure hoped that worked because the only supplier i could find for that board i believe is crazy , he wants $431 for that board .

You can practically buy a new tv with all the bells and whistles for that price

Here it is anyway ,check the link below but i would certainly recommend using that money towards a new tv set !

http://spares.bigwarehouse.com.au/product_info.php?cPath=147_541_92529&products_id=1687266

Let me know if you have other questions and if not for now then please do not forget to rate by clicking on the star icons at the top of your page, then click on Submit so i get paid for my time helping you .
Also note that it will not close this post , you can come back here at any time if you need further info or help .
Thank you

Any questions on this ?
Remember that you can come back here at any time after rating (no charge) if you have other questions related to that

Customer: replied 1 month ago.
Thanks Jack you are right i will go and get a new tv i really appreciate your help. any sggestion on a good tv

Sony is good , so is panasonic and perhaps samsung

Just stay with popular names and you should be fine , void the too good to be true deals , they usually are too good to be true

Dont forget the rating and cheers

Customer: replied 1 month ago.
thanks Jack will have a look at them thanks for your time. will do the rating now

Thank you

.

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