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John, Engineer and electronic enthusiast for more than 12 years.
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We had power outage can't get on line forgot my password. my

Customer Question

we had power outage can't get on line forgot my password. my computer is acer model #WS200HCL S/N: DTSUVAA0044350726F3000
Submitted: 8 months ago.
Category: Consumer Electronics
Expert:  Viet - Tech replied 8 months ago.

Hi,

I'm sorry about the issue. Does your Acer computer have Windows xp, vista, or 7 or 8 or 10?

Is the Acer computer asking for the Wi-Fi / wireless password ***** key?

What is the model of your Internet modem/router device?
Do you have a laptop / wireless computer that is currently connected via wireless? If so, does it have Windows xp, vista, or 7, 8, 10, or Mac?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 8 months ago.
It will not allow me to connect to open it up let alone get on the internet. I'm asking for the old password ***** unlock it.
Expert:  Viet - Tech replied 8 months ago.

Does your Acer computer have Windows xp, vista, or 7 or 8 or 10?

Please tell me exactly what password ***** key it is asking for.

Also, what is the model of your Internet modem/router device?

Please reply at the box below. Thank you,

Expert:  Viet - Tech replied 8 months ago.

Also, is this a desktop or laptop?

Note: The internet modem / router device was usually given to you from your internet service provider previously.

Do you see any password ***** key / passphrase at the back / bottom of your internet modem / router device?

If you test connecting your Acer computer to your internet modem/router device with an extra Ethernet/network cable, does the Internet work that way for now?

Please reply at the box below. Thank you,

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