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Nathan, Engineer
Category: Consumer Electronics
Satisfied Customers: 19561
Experience:  Managing Director at Pollinate Group LLC
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I lost the combo and my key to my safe please help. sbw3500

Customer Question

I lost the combo and my key to my safe please help.
JA: What's the make/model of your device? How old is it?
Customer: sbw3500 about 3 years
JA: How long has this been going on? What troubleshooting have you tried?
Customer: magnets. any think on the internet. I use it to put my cash in and that isn't helping me right now
JA: Anything else you want the electronics expert to know before I connect you?
Customer: not really
Submitted: 13 days ago.
Category: Consumer Electronics
Expert:  Nathan replied 13 days ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 13 days ago.

Unfortunately this is not something you can simply get a code for online, for obvious security reasons, otherwise anyone could break into your home or steal your safe and then just retrieve the code to open it, rendering the safe useless.

What you'll need to do is fill out a form, have it notarized (to prove ownership) then send it in (along with a check) to Sentry. They'll mail you back the original keys if applicable and/or the override code.

You can get the form here:

There are instructions on it for sending the info in by mail, or you can pay the fee online and fax/email the form after it is notarized.

I'm sorry there is not a quicker resolution possible, this process is in place to ensure security, so that not just anyone could get a code or key to your safe.

Best regards,


Expert:  Nathan replied 10 days ago.


Expert:  Nathan replied 7 days ago.

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