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Pete, Electronic Engineer
Category: Consumer Electronics
Satisfied Customers: 15414
Experience:  Over 16 years of experience installing and repairing electronics.
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I have a hp envy 700 windows 8. somehow the os dropped out.

Customer Question

i have a hp envy 700 windows 8 . somehow the os dropped out. i received them recovery media from hp 5 discs, but i cannot get it to load???????????????????? i had the hard drive down loaded, but when insert the media it won,t boot up. it does not bring up the menu it is supposed to. thank you, *****
Submitted: 9 days ago.
Category: Consumer Electronics
Expert:  Pete replied 9 days ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 9 days ago.

Ed, you will need to set the computer to boot from the optical drive, then put in the first recovery disc to get to the recovery menu.

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Customer: replied 8 days ago.
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Expert:  Pete replied 8 days ago.

Hi Ed, did you try setting the computer to boot from the optical drive?