Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
I've sent an optional phone support offer at your request. If you prefer we can continue here in the chat format as well. Just let me know either way.
To be clear, your initial deposit was $5, the total chat fee and phone fee are 2 separate larger amounts that will apply for this help.
What is the make/model of your device and what specific problem are you having?
Do you need more help with this?If so, simply reply back on this page.Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.Nathan