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John
John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
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I have two books that will not download completely from the

Customer Question

I have two books that will not download completely from the cloud to the device on my Kindle Fire. One has a gray line under it and an x on the right side of it. The other one has a green line under it and an x on the right side of it. I have done a recharge, including the 40 second one, but nothing seems to help.
Submitted: 5 months ago.
Category: Consumer Electronics
Expert:  Nathan replied 5 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 5 months ago.

Hello Kay,

did you order the books on the fire from the kindle store, or from your computer on amazon.com, or elsewhere?

Expert:  Nathan replied 5 months ago.

Do you need more help with this?
If so, simply reply back on this page.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.

Nathan