How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 32164
Experience:  Over 20 years fixing Electronically devices
32989067
Type Your Consumer Electronics Question Here...
Richard is online now
A new question is answered every 9 seconds

I have a HP envy laptop. Tried to reset to and earlier date.

Customer Question

I have a HP envy laptop. Tried to reset to and earlier date. Comperter locked up saying having a problem HP will restart your computer. Code System-thread iaStorA.sys
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: About 3yrs old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Happened this past Friday,was away for the week end. Home last night so 3 days. I think malaware problem, used reset to earlier date.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no tright now
Submitted: 3 months ago.
Category: Consumer Electronics
Expert:  Richard replied 3 months ago.

Hi there and welcome

Can you please remove the power cable to the Laptop, then hold the power button for 60 seconds then release.

Then connect the power cable, power on the Laptop and tell me what then happens please.