Electronics Repair Questions? Ask an Electronics Technician
Hi there and welcome
It sounds like the battery has faulted. Do you see any sign of life at all on the collar?
Can you please do a reset of the collar please and tell me if it then gets the tone.
Tell me if it then functions correctly please.
It is the internal mainboard that has faulted, this now confirms it
A corrupted firmware can cause this. But we have ruled this out by trying to reinstall it.
I am really sorry about this and you are going to have to return it to be replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
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