Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. Please note it can take me a few minutes between replies, so please be patient.
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Please get me the model number off of the back of your TV.
Also check the back of the DVD and the TV and see if there are still cables connected between them.
Additionally, do you still have the original TV remote nearby?
Please postback with specifics so we can solve this.
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Specifically, that Blu Ray player should be connected to ONE of the TV's HDMI ports - can you confirm?
Then, what needs to be done is the TV's INPUT/SOURCE needs to be set to the CORRECT HDMI port.
Let me know if you are confused as to how to do those steps please.
Are you still with me here?
Your phone call option is posted, if someone else is available they will take it, but again I am not available by phone.
I'm assuming by ports, you mean that there is an HDMI cable connected to both correct?
If so, then use the Dynex remote and change the TV's Input to the HDMI port you are using (HDMI 1, HDMI 2, respectively).
Make sure the Blu Ray player is turned ON before selecting the HDMI Input - or else nothing will show on the screen.
If you have it turned ON, with the correct HDMI port select and there is STILL no picture, then you have either a faulty HDMI cable, or would want to attempt to reboot everything by shutting the TV off, unplugging both the TV and the BR player and then checking the HDMI cable is connected tight on both ends. Then plug everything back in and turn it all on.
Let me know if you are stuck.
Let me know if you need further help. Also, please do click a 3-5 STAR rating for my efforts before you go. That is how I am credited for my efforts by the site.
Okay, that means your TV is displaying the DVD just fine and the issue is with the Blu Ray player itself. You need to FIRST try to unplug the player from power for 10 seconds and plug it back in as a reboot. Then turn it on and see if you can use it. If this does NOT work, then I need to know how OLD the player is please.
So you're unable to get the player's remote to respond in any way (Play/Pause a disc, or get that message off your screen)?
That means the DVD player has failed, and requires repairs/replacement - this isn't anything to do with the wiring to it, or the settings on the TV, etc. This is a common issue with these Insignia players and offhand 6 years is on the high side of life expectancy for them. Insignia had issues with software updates rendering this machine useless - and there is no quick fix for it unfortunately. Given that a brand new player can be purchased starting at around $45, it does not make sense to put that money into repairs on this one. Alternatively I would suggest the player at the link below as a replacement:
Other than that, I'm sorry for the bad news here and wish there were a quick fix.
Do you need further assistance with this?
I'm not privy in any way to billing, accounts, etc.- I'm an independent tech, not a site employee. You would need to direct those questions to customer service via the home page. You can direct billing questions here: http://*****@******.***
I was just following up to see if you needed further help. The site shows that since the question is open that you are still looking for help. Or, if you received the information you were looking for- please kindly RATE my service POSITIVELY to reflect that. Thank you.