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Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 30211
Experience:  Over 20 years fixing Electronically devices
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My VISA card was hacked and now I have a new one. I need to

Customer Question

My VISA card was hacked and now I have a new one. I need to update the information so I can order books. I tried to update through the Kindle and was unsuccessful.
JA: What's the make/model of your device? How old is it?
Customer: It's ancient - the only model information I can see is "0700"
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I tried clicking to the "Update 1-click payment information link. Got part way through and couldn't complete - I was unable to enter the new card numbers.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: No, thank you.
Submitted: 20 days ago.
Category: Consumer Electronics
Expert:  Richard replied 20 days ago.

Hi there and welcome

To renew this you must update the details via your computer on your Amazon account.

To do this, please do the below steps.

Visit the page for your account -

- Log into using your Amazon account (the same Amazon account you have registered on your Kindle)

On the right side select "Settings"

Under 'Kindle Payment Settings' (first option)

Click 'Edit Payment Method'

Change your credit card details.

Restart your Kindle and it will update

It will then be updated

If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you

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