Electronics Repair Questions? Ask an Electronics Technician
Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
You can still access the safe to get the battery changed,
grasp the outer part of the round keypad surround, and give it about a quarter turn to the right, then pull straight out and you should be able to access the batteries, which will be 4 AA batteries.
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