Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
It sounds like you'd like some help with purchasing a replacement remote, correct?
If so you can get the original "oem" panasonic remote here: http://amzn.to/2dcF4Bn for about $25,
or a generic/aftermarket one that otherwise looks identical, for about $10: http://amzn.to/2dQjdkc
If you have any other questions, just let me know. Otherwise, please take a moment to rate my service using the stars at the top of the page; hopefully I have earned 5 Stars. I also invite you to contact me directly with any future support needs at http://bit.ly/1QwLxGh and ask for Nathan.
Thank you, ***** ***** a nice day,