Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
Can you tell me a bit more about the problem please:
1) If you have multiple handsets (within the same system), does this happen with all of them? 2) Are there other phones or even a fax, outside of this system but on the same line? If so are they working properly?3) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)?4) Do you have dsl service on the same line? 5) Full model of the phone(s) (printed on sticker on the base usually)
You're welcome, can you give me a bit more info (above questions), please?
Thank you for clarifying.
Okay so what happens when someone does call you?Does it just ring endlessly? Or does it pick up (what the callers hear) but you aren't getting the messages?
Okay looking at the main base, do you see a button that says ANS ON/OFF, please press that, once, and you should see a little red light come on. Let me know if that helps.
Okay please unplug power to the main base as well as phone line, for 5 minutes, to do a quick reset, replug, then test calling it from your cell phone to see if it picks up. If not press that button once more, and test again.
Yes I'm here, sorry was giving you some time to do the reset and didn't see your message come through.
She can do the unplug for now if possible herself, that is the best first step.
Were you able to test this?
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