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John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
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I need help !!! have had new printer for 3 months. unable to

Customer Question

I need help !!! have had new printer for 3 months. unable to get it started!
Submitted: 29 days ago.
Category: Consumer Electronics
Expert:  Viet - Tech replied 29 days ago.


I'm sorry about the issue. What kind of code is it asking for?

Are you currently able to make a copy from the printer's glass (not printing from the computer)?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Is the printer connected to the computer with a USB cable? Or is the connection wireless?

What's the model of your internet modem/router device?
Please reply at the box below. Thank you,

Expert:  Viet - Tech replied 29 days ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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