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John
John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
Satisfied Customers: 222
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My laptop will not accept my login info, Aspire E 15 windows

Customer Question

my laptop will not accept my login info
JA: What's the make/model of your device? How old is it?
Customer: Aspire E 15 windows 10
JA: How long has this been going on? What troubleshooting have you tried?
Customer: yesterday I have tried using the Alt F2 and also the restart shift
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Consumer Electronics
Expert:  Richard replied 2 months ago.

Hi there and welcome

When you fail to sign in, what is the message you get?

Customer: replied 2 months ago.
not a valid id
Expert:  Richard replied 2 months ago.

ok, this is on the windows sign in page?

and do you have data on the computer you need to keep?

Customer: replied 2 months ago.
Expert:  Richard replied 2 months ago.

ok, whats the email address above the password *****?

Customer: replied 2 months ago.
Customer: replied 2 months ago.
I can't sign in with it either I created a new password ***** it but again it said incorrect
Expert:  Richard replied 2 months ago.

do you have access to the phone ending in 05? If so, whats the last 4 digits?

Customer: replied 2 months ago.
1305
Expert:  Richard replied 2 months ago.

can you tell me the code text to you just now please

Customer: replied 2 months ago.
BYthw
Expert:  Richard replied 2 months ago.

it is 7 digits, can you recheck it please

Customer: replied 2 months ago.
don't see that can you resend
Expert:  Richard replied 2 months ago.

you will get a call with it

Customer: replied 2 months ago.
Expert:  Richard replied 2 months ago.

too late, we need to start over, ill have it sent again

Expert:  Richard replied 2 months ago.

ok, now they locked it

Whats the password ***** think it should be?

Customer: replied 2 months ago.
4317
Customer: replied 2 months ago.
or for outlook katie2014
Expert:  Richard replied 2 months ago.

no it is not correct, and we cannot change the password ***** 24 hours as you indicated you did not have the code, so it locked it.

We either need to wait 24 hours or reset the computer

Customer: replied 2 months ago.
can we reset and save some of the files
Customer: replied 2 months ago.
I know there is a backdoor that you can use I have done it before but don't know what it is for windows 10
Customer: replied 2 months ago.
looking a my text you never sent a code
Expert:  Richard replied 2 months ago.

no not for windows 10 there is. We can reset it but we cannot save the files.

You gave me the code you received just before

Customer: replied 2 months ago.
whats going on here
Customer: replied 2 months ago.
I see now that was from yesterday that's why it didnt work
Customer: replied 2 months ago.
as long asit is taking you to answer me any code with be invalid
Expert:  Richard replied 2 months ago.

ok do not understand your last message sorry, but what I indicated was

we cannot change the password ***** 24 hours as you indicated you did not have the code, so it locked it.

We either need to wait 24 hours or reset the computer

Customer: replied 2 months ago.
okay I am in the setup security screen
Customer: replied 2 months ago.
lets go from there
Expert:  Richard replied 2 months ago.

sorry I do not follow.

What is it you wish to do, reinstall windows?

Customer: replied 2 months ago.
no in security how do I change password
Expert:  Richard replied 2 months ago.

you cannot, as I indicated, you have to wait 24 hours