Hi there and welcome
When you fail to sign in, what is the message you get?
ok, this is on the windows sign in page?
and do you have data on the computer you need to keep?
ok, whats the email address above the password *****?
do you have access to the phone ending in 05? If so, whats the last 4 digits?
can you tell me the code text to you just now please
it is 7 digits, can you recheck it please
you will get a call with it
too late, we need to start over, ill have it sent again
ok, now they locked it
Whats the password ***** think it should be?
no it is not correct, and we cannot change the password ***** 24 hours as you indicated you did not have the code, so it locked it.
We either need to wait 24 hours or reset the computer
no not for windows 10 there is. We can reset it but we cannot save the files.
You gave me the code you received just before
ok do not understand your last message sorry, but what I indicated was
we cannot change the password ***** 24 hours as you indicated you did not have the code, so it locked it.
sorry I do not follow.
What is it you wish to do, reinstall windows?
you cannot, as I indicated, you have to wait 24 hours