Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
Do you have the printer connected to your home wifi network?
HI Barb, please reply back to me here on your original question to continue.
I’ve attempted to accept your call request, but it appears to have failed on your end due to a payment issue. You may need to increase your deposit or clear a security hold on your account. I’ll resend a new phone offer from my end that may be more readily processed. If you prefer to continue here in chat, that is fine too. Just let me know either way.
HI Barb, please reply only here, when you keep opening new questions they dont' go to me and it causes further delays.
You can try clicking on the phone offer I sent here.