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John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
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My printer has stopped working. can't print from the

Customer Question

My printer has stopped working. can't print from the computer.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: It's an HP envy 7640, about two years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It just started about a couple weeks ago. Was working fine until then. Haven't tried anything because I'm not sure what to do.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: Can't think of anything right now
Submitted: 29 days ago.
Category: Consumer Electronics
Expert:  Russell H. replied 29 days ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

Is the printer connected directly to the computer with a cable, or is it a wireless printing configuration?

What shows on the printer, in point of lights/status indicators?

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