Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
Can you tell me a bit more about this? What is the specific problem you're having with the printer?
But what specifically is not working?Won't turn on?Prints blank pages?Error message/lights?
Do you need more help with this?If so, simply reply back on this page.
Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.