Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems.
When you get a new ISP you also get a new router, and the new router information must be configured INTO your Panasonic in order to access it.
Click on the manual at the link below and scroll to page 101 - follow instructions to RESET:
Then you're going to scroll to page 21 and follow the instructions for "Easy Network Settings" and you're going to enter your new router information into the player and follow the on screen instructions so you can connect.
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