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Ask Viet - Tech Your Own Question

Viet - Tech
Viet - Tech, Electronics Tech
Category: Consumer Electronics
Satisfied Customers: 36137
Experience:  Troubleshoot consumer electronics devices.
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I have and Aspire One and I can't sign in. Every time I put

Customer Question

I have and Aspire One and I can't sign in. Every time I put in my password ***** message "The password ***** ***** You can always reset it at accountlive.com/password/reset" but I can't open anything.
JA: Just to clarify, what's the exact make and model of your machine?
Customer: I have an Aspire One Netbook
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It started about two weeks ago, but I do not use it all the time. How can I troubleshoot, I can't get on at all. Will not open.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: No this is my only problem....can't get pass the sign in .
Submitted: 5 months ago.
Category: Consumer Electronics
Expert:  Viet - Tech replied 5 months ago.

Hi,

I'm sorry about the issue. What's the email address showing on your problematic Acer Aspire One laptop?

Please reply at the box below. Thank you,

Customer: replied 5 months ago.
Expert:  Viet - Tech replied 5 months ago.

Thank you. Do you currently have access to that gmail email address on another working computer (or on a tablet or smartphone)?

Please reply at the box below. Thank you,

Customer: replied 5 months ago.
I do.
Expert:  Viet - Tech replied 5 months ago.

Thank you. Microsoft has sent you an email message to your gmail email address. For verification purpose, please tell me the code number in that Microsoft email message.

Please reply at the box below. Thank you,

Customer: replied 5 months ago.
Okay, I cannot do this at this time. Sorry.
Expert:  Viet - Tech replied 5 months ago.

That's okay. When can you be available to continue? Thank you,

Customer: replied 5 months ago.
I will have to try some other time.
Expert:  Viet - Tech replied 5 months ago.

No problem; I'll email provide some solutions you can try when you are available. You can always get back to me as needed. Thank you,

Expert:  Viet - Tech replied 5 months ago.

Solution #1:

1. On a working computer (or on a tablet or smartphone), click on the website below:

https://account.live.com/ResetPassword.aspx

2. Then there, select the option "I forgot my password", then click on Next at the bottom.

3. Then in the first box, type in the gmail email address as shown on the problematic Acer Aspire One computer.

4. Then in the second box, type in the characters as shown on the page.

5. Then click on Next at the bottom. Then follow the instructions there in order to reset your Microsoft account password

, then try that password ***** the problematic computer.

Solution #2:

- If that does not work, and if you'd like to reset the computer fresh, then please do the following:

  1. At the password ***** login screen on the problematic computer, press and keep holding the Shift key on the keyboard.
  2. Click on the Power icon at the bottom right of the computer's screen, then click on the option Restart while still holding the Shift key.
  3. When a menu appears, then you can release the Shift key.
  4. When prompted, click on the Troubleshoot option.
  5. Then select the option Reset PC, and continue.
  6. When prompted, select the option "Removing everything" and "Just remove files.", and continue.

When you are available, please reply at the box below to continue. Thank you,