I'm sorry about the issue. What's the email address showing on your problematic Acer Aspire One laptop?
Please reply at the box below. Thank you,
Thank you. Do you currently have access to that gmail email address on another working computer (or on a tablet or smartphone)?
Thank you. Microsoft has sent you an email message to your gmail email address. For verification purpose, please tell me the code number in that Microsoft email message.
That's okay. When can you be available to continue? Thank you,
No problem; I'll email provide some solutions you can try when you are available. You can always get back to me as needed. Thank you,
1. On a working computer (or on a tablet or smartphone), click on the website below:
2. Then there, select the option "I forgot my password", then click on Next at the bottom.
3. Then in the first box, type in the gmail email address as shown on the problematic Acer Aspire One computer.
4. Then in the second box, type in the characters as shown on the page.
5. Then click on Next at the bottom. Then follow the instructions there in order to reset your Microsoft account password
, then try that password ***** the problematic computer.
- If that does not work, and if you'd like to reset the computer fresh, then please do the following:
When you are available, please reply at the box below to continue. Thank you,