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John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
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My phone hasn't been working today. Please fix it for me! I

Customer Question

My phone hasn't been working today. Please fix it for me!
JA: How old is the phone?
Customer: I don't know, it normally works. My phone number is:(###) ###-####
JA: How long has this been going on? What troubleshooting have you tried?
Customer: My Comcast billing #: 8771 40(###) ###-####
JA: Anything else you want the electronics expert to know before I connect you?
Customer: Can you fix it from where you are, or does someone need to come out??
Submitted: 7 months ago.
Category: Consumer Electronics
Expert:  crash2199 replied 7 months ago.

Hi!

What is the make/model of your phone?

Customer: replied 7 months ago.
Panasonic kxtga632My cell phone, although new, hasn't been activated yet. I am unable to call out.
Expert:  crash2199 replied 7 months ago.

When you pick up your Panasonic phone, does it have a dial tone?

Customer: replied 7 months ago.
No dial tone, but it is lite up and I can delete messages.
Expert:  crash2199 replied 7 months ago.

First thing to check is to see if everything is plugged in correctly.

Check all of the wires and make sure they are firmly pushed into the base and wall.

Customer: replied 7 months ago.
No, I can't afford more of an expense!
Expert:  crash2199 replied 7 months ago.

Please ignore the automated offer that you received.

First thing to check is to see if everything is plugged in correctly.

Check all of the wires and make sure they are firmly pushed into the base and wall.

Expert:  crash2199 replied 7 months ago.

I have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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