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John
John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
Satisfied Customers: 222
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My bravia colored tv is only in black and. My tools button

Customer Question

Hi, my bravia colored tv is only in black and white. My tools button does not seem to work either? HELP
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: KDL 26M3000 series not sure 2007 maybe
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Just hooked it up about a week ago. I have just tried to switch cables
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Consumer Electronics
Expert:  Mike G. replied 2 months ago.

Welcome. I am Mike, an experienced field technician. We are now connected together on this convenient website where I am able to help you. To get started, I need to know you can see this message and are able to reply to me here...

-What INPUT are you connecting to on the back of the tv? (all inputs are labeled)

-What device are you connecting to the tv?

-If you bring up the tv menu using the button on the tv itself or the original Sony remote, is that menu in color?

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Customer: replied 2 months ago.
the cords are plug to the color. I have moved them around and still black and white. I am not in the house the tv is in right now. It is plugged into a dvd player. I think the menu is in color
Expert:  Mike G. replied 2 months ago.

Reply back here when you are with the tv and can tell me which INPUT you are plugged into. For example-

hdmi 1 or 2 or ...

component 1 or 2 or ...

composite 1 or 2 or ...

And the model number of the DVD player.

And can verify that the menu is actually in color.

Bookmark/Favorite this site and reply back here. I will be here until 9pm PT.

Expert:  Mike G. replied 2 months ago.

Or tomorrow 7am PT.