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The automatic focus isn't working on either of my lenses...

Customer Question

The automatic focus isn't working on either of my lenses... How do I fix it?
JA: What's the make/model of your device? How old is it?
Customer: Nikon D3300
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It's only about 9 months old. I haven't tried much, I'm new to this camera.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: Nope!
Submitted: 6 months ago.
Category: Consumer Electronics
Expert:  Russell H. replied 6 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

I suggest that you try a Factory Settings Reset on your Nikon camera body, that is not driving the auto-focus functions, on the two lenses mentioned, properly or at all.

That might possibly cure the problem. Surely it isn't a problem with both lenses at once... which leaves the camera as the common thing between the two. And this is a first step to try.

Let me know if you need further advice... and let me know how it goes, if you already know how to do that reset. Thanks.

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