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Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 30220
Experience:  Over 20 years fixing Electronically devices
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I have an Aspire Cloudbook with an attached WD 1TB drive,

Customer Question

I have an Aspire Cloudbook with an attached WD 1TB drive, but cannot update Windows 10. What do I need to do?
JA: What's the make/model of your device? How old is it?
Customer: It's a new Aspire One Cloudbook 10. Mfg date 10/2015.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I have tried attaching various ancillary drives and repeatedly gotten the response that i need to create 20GB of space on the device.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: That should do it, Pearl.
Submitted: 1 month ago.
Category: Consumer Electronics
Expert:  Richard replied 1 month ago.

Hi there and welcome

You need to free this space up on the C drive on the Aspire, connect a drive does not do this.

Can you move all your photos and videos to the WD drive, and once done, press the windows key + E

Then click on this PC, then right click on C drive and see if you now have 20GB of available space.

Let me know please how you go.

Customer: replied 1 month ago.
I did as you suggested, and have insufficient space. Windows 10 Installer does not recognize free space anywhere other than the C: drive.
Expert:  Richard replied 1 month ago.

yes, this is what I indicated in my initial message, you need to clear up 20GB from the C drive.

How much have you done so far?

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