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Richard
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 32950
Experience:  Over 20 years fixing Electronically devices
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Wi-Fi device not working. Will not reset. Lights blue, but

Customer Question

Wi-Fi device not working. Will not reset. Lights blue, but will not allow I-pad or Kindle function
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Submitted: 5 months ago.
Category: Consumer Electronics
Expert:  Richard replied 5 months ago.

Hi there and welcome

Can you tell me please the make and model of the wifi router?

Customer: replied 5 months ago.
Verizon 4G Mobile Broadband 5GB
Expert:  Richard replied 5 months ago.

Thanks

When the iPad tries to connect to it, what's the error message you receive?

And has it connected ok in the past?

Customer: replied 5 months ago.
It says there is no service available
Yes it worked as recently as 2 weeks ago.
The lights were formerly green on router- now blue.
We cannot find information that came w router
Customer: replied 5 months ago.
Have to get back to work.
Cannot call right now
Expert:  Richard replied 5 months ago.

Ok, if it says there is no service available, it points to an issue with the router or your account.

Can you call accounts on(###) ###-####/p>

Have them check your account and remove any issues on it that is stopping you from connecting

Let me know the results please.