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John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
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Vivosmart HR recently quit syncing with my smartphone, I've

Customer Question

vivosmart HR recently quit syncing with my smartphone, I've tried everythibg I can think of to reconnect, but nothing works. What do I do now?
JA: What's the make/model of your GPS unit? How old is it?
Customer: Garmin vivosmart HR purchased 7/30/16
JA: What happened right before this popped up?
Customer: I charged the unit.
JA: What troubleshooting have you tried?
Customer: checked to make sure bluetooth was turned on. Followed instructions on pairing. Turned my phone on and off.
JA: Anything else you want the GPS expert to know before I connect you?
Customer: Can't think of anything else.
Submitted: 1 month ago.
Category: Consumer Electronics
Expert:  Samuel White replied 1 month ago.

I am Samuel and will be supporting you today. What model phone do you have please?

Expert:  Samuel White replied 1 month ago.

Are you still with me?

Customer: replied 1 month ago.
No. Cancel any charges.
Expert:  Samuel White replied 1 month ago.

I am an expert on your devices I do not charge or handle charge related issues. If you want me to help at any point please let me know.

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