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So the Verifone Ruby is OK now, I take it. But your pumps read an error on them?
If the problem is with the pumps (or something attached to them), then what type of pump are they?
If you turn Off the Verifone Ruby, what do the pumps then say while it is Off ?
Turning Off the Verifone, then checking the Gilbarco pumps, results in what, on the pumps?
Of course they won't authorize, when the Verifone is Off.
What I mean is, does their error message indication go away?
I suspect it is... let me know, please.
(I regret that I am not able to offer Live Phone Call service at this time; However, your request is still open to other Experts in this category, and one of them may pick up on it at any time.)
So there is no WRONG STATE nor IN USE message on the pumps at any time, then?
If 'no', then the errors are on the Verifone, correct?
If so, then how did you reset it? (- the Verifone.)
How did you reset the Verifone?
OK. I think that since 'wrong state' is indicated, the problem is, that the Verifone still thinks it has a transaction going on.
Was that transaction actually paid for? can you abandon it now? or would you rather not abandon payment through the Verifone system?
If you can abandon it, the Verifone system obviously needs the bungled transaction cleared from it.
And a power-Off has evidently not cleared it.
Try a fuel init, in Fuel Manager:
11. Initialize Fuel > Fuel Initialization > Full Initialization.
OK. If that doesn't clear it up, then:
Check whether the pump's status (#1, I think, that sometimes says IN USE), is RESERVED.
is how to do that.
Then the pump is Offline.
Wait 5 more minutes... it may take a little while.
Then after that, do another CLEAR PUMPS ON HOLD, if it still stays in PUMP OFFLINE status.
Perhaps the whole system needs restarting.
Check the fuel status connection to the Verifone. (If the Verifone is not On, turn it On at this point, to allow the whole system to communicate. ?)
Yes, that cable.
Are the pumps showing anything now? on the pumps themselves, I mean, not on the Verifone?
I fear that you may have to contact Verifone's help desk about this problem, then.
I have run out of advice for the situation, I'm sorry to have to say.
I have Opted Out of this case, opening it to other Experts (should any other Expert here have more to suggest.)