Please reset the kindle by holding down the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.
Let me know if you need more help
A positive rating is appreciated thank you (rating bar of stars at the top of the page thanks again)
OK that is no problem let me know however in most cases I come across resetting the kindle is all that is required as the underlying cause was glitchy firmware
Let me know anyhow question will be open
How is this working out please?