Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
Are you sure you are using the correct code?
It sounds like this is just a battery issue, as long as you are using the right code.
If the number keypad is on a round plastic part, grasp the sides of the round piece and rotate it counterclockwise, and it should open to allow you to access the batteries to replace them, which is usually 2 or 4 AA batteries. Then your code should work again.
If it does not, I can advise on how to get the code/keys.
I’ve attempted to accept your call request, but it appears to have failed on your end due to a payment issue. You may need to increase your deposit or clear a security hold on your account. I’ll resend a new phone offer from my end that may be more readily processed. If you prefer to continue here in chat, that is fine too. Just let me know either way.
Well if the code isn't right, the battery won't make a difference,
if you have a round face on the front of the safe that the keypad is on, you can rotate that, as I mentioned above, to access the batteries. Do that first and test with fresh batteries to see if your code is correct.
Yes, that is the fee for our chat here, the call is a separate service and an additional fee. We can continue here if you prefer, or you can accept the call offer I sent if you want to speak that way.
If you used the wrong code, it will time out and make you wait 5 minutes or so to try again,
if the battery light is not blinking, go ahead and try again, but it necessary that you use the correct code,
if the batt light comes on again, you will need to replace the batteries.
Thank you for confirming. You were initially mentioning the battery light as well though.
Unfortunately this is not something you can simply get a code for online, for obvious security reasons, otherwise anyone could break into your home or steal your safe and then just retrieve the code to open it, rendering the safe useless.
What you'll need to do is fill out a form, have it notarized (to prove ownership) then send it in (along with a check) to Sentry. They'll mail you back the original keys if applicable and/or the override code.
You can get the form here: http://www.sentrysafe.com/Content/pdfs/NotaryForm.pdf
There are instructions on it for sending the info in by mail, or you can pay the fee online and fax/email the form after it is notarized.
I'm sorry there is not a quicker resolution possible, this process is in place to ensure security, so that not just anyone could get a code or key to your safe.
If you have an immediate need to get into it, the only option will be to take the safe in to a locksmith (or have them come out) and they would need to drill the safe open, this will damage the safe (it won't be usable after this) and can be expensive, but you would at least be able to get your passport out for your trip.
I would still recommend changing the batteries just to be sure, it certainly won't hurt.
If you let me know your zip code, I can help you find a locksmith if you'd like.
Here are a few nearby options:Total Access Security***-***-****
Dean Safe West Los Angeles Showroom***-***-****
Orange Coast Lock & Safe
Southern Ca Security Centers***-***-****
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Thank you, ***** ***** a nice day,
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