Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. In order to assist you, I need to ask for more info.
1) What is the model number off of the back of your TV?
2) Whom is your cable provider and what is the brand and model of the cable box?
3) How long has this been setup for and when did the issue occur?
Do you need assistance with this?
What is this message exactly ?