Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.
Have you tried it on different programs as well? Sometimes it will be specific to software. Let me know.
Yes, that is the program that I was looking for. Reboot your computer with the controller plugged in. Another controller could be interfering, so be sure to disconnect any other controller when you reboot. Try it in Simulator X, and tell me if you see any difference.