Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. In order to assist you, I need to ask for more info.
1) Roughly how old is the system, and when did the issue occur?
2) Does the unit power up normally (lights display on the front, etc.)?
3) What happens if you press and hold the eject button for 10 seconds- can you hear the eject motor trying to engage?
Please review my reply and postback to continue.