Electronics Repair Questions? Ask an Electronics Technician
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If you have not tried this already, please try a master reset of the device and let me know what happens.
Connect device to computerPress and hold LAP/RESET and POWERRelease POWER when screen turns off (continue to hold LAP/RESET)Release LAP/RESET when device appears as a drive letter on your computer
If that does not work, then this would indicate the device has prematurely failed and would need to be replaced through Garmin under their one year warranty.
In that case you would need to contact Garmin at the link below to have them replace the defective device:
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