Hi there and welcome
Can you tell me the make and model of the wifi router please?
And do you have a windows computer already connected to the wifi network?
Please let me know.
ok, you can get the password ***** the Mac by doing the following
Then use this password ***** the Sony
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else let me know the results.
ok, then it is not saved there
Do it this way then to see if it is in the keychain
For the Wireless Security password:
Let me know the results please
ok, thats the password, enter it in on the Sony please and it should now be accepted
If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.
Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
whats the message it gives?
ok.. so press +, and enter in the password ***** the security key please
Can you remove power to the wifi router, and wait 5 minutes, then connect the power to it, restart the Sony and try to enter in the password ***** please
yes, but a common problem is the lease to the sony, this resets it
has it ever connected to this wifi network?
ok, can you go to settings, Reset to Factory Default
Once done, go through the setup and tell me if it now connects please
Did it do the reset and run through the setup procedure?
ok, but I want you to go to Reset to Factory Default please