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Richard
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 31329
Experience:  Over 20 years fixing Electronically devices
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I have BDP-BX58. Recently it will recognize my wi-fi, but

Customer Question

I have BDP-BX58.
Recently it will recognize my wi-fi, but will not accept the password. Please help.
Submitted: 3 months ago.
Category: Consumer Electronics
Expert:  Richard replied 3 months ago.

Hi there and welcome

Can you tell me the make and model of the wifi router please?

And do you have a windows computer already connected to the wifi network?

Please let me know.

Customer: replied 3 months ago.
Apple Airport
Mac computer
El Capitan
Expert:  Richard replied 3 months ago.

ok, you can get the password ***** the Mac by doing the following

  • Run the AirPort Utility. (it is in the utilities folder of your applications in Finder)
  • Select the AirPort base station, and then, select Edit.
  • From the AirPort Utility's menu bar, select Base Station > Show Passwords...

Then use this password ***** the Sony

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results.

Customer: replied 3 months ago.
There is no option to "show password" when clicking Base Station.
Expert:  Richard replied 3 months ago.

ok, then it is not saved there

Do it this way then to see if it is in the keychain

  • Run the Keychain Access utility found in \Applications\Utilities
  • In the category column (on the left side of the utilities' window), select "All Items."

For the Wireless Security password:

  • In the right column look for your Network Name. It will have a "Kind" of "AirPort network password."
  • Double-click on your network name listing.
  • Click on "Show password."
  • Enter your Mac's administrator's password
  • Your wireless network's security password ***** now be displayed

Let me know the results please

Customer: replied 3 months ago.
bla65de
Expert:  Richard replied 3 months ago.

ok, thats the password, enter it in on the Sony please and it should now be accepted

If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.

Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

Customer: replied 3 months ago.
It will not connect
Expert:  Richard replied 3 months ago.

whats the message it gives?

Customer: replied 3 months ago.
Please press + to enter your security key
Expert:  Richard replied 3 months ago.

ok.. so press +, and enter in the password ***** the security key please

bla65de

Customer: replied 3 months ago.
I have done that repeatedly and it goes back to the same screen. It is not accepting the password
Expert:  Richard replied 3 months ago.

Can you remove power to the wifi router, and wait 5 minutes, then connect the power to it, restart the Sony and try to enter in the password ***** please

Customer: replied 3 months ago.
I am doing this, but all the other Network connected devices are working OK
Expert:  Richard replied 3 months ago.

yes, but a common problem is the lease to the sony, this resets it

Customer: replied 3 months ago.
Same result
Expert:  Richard replied 3 months ago.

has it ever connected to this wifi network?

Customer: replied 3 months ago.
No
Expert:  Richard replied 3 months ago.

ok, can you go to settings, Reset to Factory Default

Once done, go through the setup and tell me if it now connects please

Customer: replied 3 months ago.
No connection
Expert:  Richard replied 3 months ago.

Did it do the reset and run through the setup procedure?

Customer: replied 3 months ago.
I went to reset network settings
Expert:  Richard replied 3 months ago.

ok, but I want you to go to Reset to Factory Default please