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Ask Aric Your Own Question

Aric
Aric, Technician
Category: Consumer Electronics
Satisfied Customers: 41996
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
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My rca is now fading screen dark I found brightness. Button

Customer Question

My rca is now fading screen dark I found brightness. Button smd it says.50%
Submitted: 3 months ago.
Category: Consumer Electronics
Expert:  Aric replied 3 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. In order to assist you, I need to ask for more info.

1) What is the device you're referring to today- is it a TV?

2) If so, can you check that model number carefully and postback (it doesn't even show up in a Google search)?

3) Also roughly how long have you owned the set for?

Customer: replied 3 months ago.
A rich it is a 39 inch tv hard to see but here goes 39L845R0. Maybe 3 years
Expert:  Aric replied 3 months ago.

Thanks for the reply. How dark are we talking here, and when did the issue occur? Also what happens if you bring the brightness up to 75-80%?

Expert:  Aric replied 3 months ago.

Are you still with me here?

Customer: replied 3 months ago.
What now
Expert:  Aric replied 3 months ago.

You haven't replied back at all. I asked two questions above, can you see them?

Expert:  Aric replied 3 months ago.

These here: How dark are we talking here, and when did the issue occur? Also what happens if you bring the brightness up to 75-80%?

Expert:  Aric replied 3 months ago.

Are you having problems seeing my replies?

Expert:  Aric replied 3 months ago.

I'm simply asking if adjusting the brightness, which you said is at 50%- UP helps with the problem.

Expert:  Kent-cssm replied 3 months ago.
We received your customer service inquiry, however, we are unable to respond to you because we do not have your email address. Please contact customer support at***@******.*** and provide us with your email address and a link to this question page so that we can help you. (http://www.justanswer.com/electronics/9w0v8-rca-fading-screen-dark-found-brightness-button.html). Thank you, ***** ***** Customer Support Team
Customer: replied 3 months ago.
This is not my mistake as asked I entered my CORRECT email mail address and it kept saying it was mistake so I called Aric as he suggested but have not had a call
Customer: replied 3 months ago.
This means I cannot leave the house can someone please call me now