How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John
John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
Satisfied Customers: 224
Experience:  I am here to help you!
23822421
Type Your Consumer Electronics Question Here...
John is online now
A new question is answered every 9 seconds

I've got an HP STREAM Notebook PC 13 running Windows 10.

Customer Question

Hi,
JA: Hello. What is your issue regarding?
Customer: I've got an HP STREAM Notebook PC 13 running Windows 10. I've tried to remove the Temporary files using the Settings app. When Delete is selected and confirmed, it does not remove any files even after a long period of time. What to do?
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: 6 mos. HP Stream Notebook PC 13.
JA: What troubleshooting have you tried?
Customer: I've used the Start>Settings>Storage>Temp Files.
JA: The electronics expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: That's it.
Submitted: 3 months ago.
Category: Consumer Electronics
Expert:  Russell H. replied 3 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

Try this method of removing temporary files instead, I suggest:

Search for Disk cleanup

and select it from the list of results.

Under "Files to delete," select the file types to get rid of (i.e. Temporary Files in this case).

Then click on OK.

Let me know whether this helps. Also try monitoring disk and CPU activity levels in Task Manager, to make sure it is working... if there are many Temporary Files, it may take over 20 seconds.

Customer: replied 3 months ago.
Did not work. Disk Cleanup only got rid of ~480 MB of space. Settings > Storage > This PV (C:) > Temp Files shows 2.3GB still remaining. What's next?
Expert:  Russell H. replied 3 months ago.

That is plenty. 480 MB of Temp Files is a lot, believe me.

That could well have improved your performance.

Try closing all programs, restarting the PC.

Then at startup and just after logging in, run Disk Cleanup again, being sure to select both

Temp Files

and

Temporary Internet Files

and clean those up. If there really is 2.3 GB of temp files, this may take at least 30 minutes to run.