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I suggest turning Off the computer.
Waiting 15 minutes or longer.
Then turning it On, and then pressing the F8 key on the keyboard, about once a second, until the Safe Mode selection screen comes up.
Let me know how that goes.
I'm sorry to hear that.
I think that I need to ask next: Have any alterations been made to this ultrabook? or is it as it came from the factory?
Has it been dropped, or otherwise mishandled, at any time?
How old is the computer in question?
If you cannot access Safe Mode - and you have indeed tried to, several times and two different ways - then you may have a crucial point on your hands:
- was the computer bought less than 1 year ago?
- or was it more than a year ago?
- and, do you have the receipt, or at least credit card records of the purchase date?
Then it is out of warranty unfortunately, and if it is taken to a repair shop for this problem, the charges will be on you.
Otherwise, contacting HP and putting in a failed-within-warranty claim on it would be the right thing to do.
There is one other choice to try, though:
- go into the BIOS Setup.
- see if the right Hard Disk is selected as the Boot Device. Make sure it is so selected. It's a marginal possible cause of this sort of error, as opposed to hard drive corruption or hard drive failure.
turn the computer On, and immediately press the F10 key, repeatedly, until you get into the BIOS Setup.
Be careful with Setup values. They can disable your computer somewhat, if the choices are wrong. Just go to
or similar settings, and tell me what you see there, as to the current settings values.
You have to have just turned On the computer that very moment, for the F10 key (or the F8 key, to a lesser extent) to work properly.
Also look for any power-on message on the screen that might tell you what this model has for a BIOS or SETUP option.
OK. Is there a Boot Up or Boot Devices section?
If so, go to that section, and read off the current settings to me, without changing them.
Try to get into Setup again, and look at the bottom of the screen when you're in it, for a guide as to which keys do what in the Setup screens.
If there is any guide as to what the F keys do... let me know what you propose to do.
You're just supposed to navigate in the SETUP - once you are in it - to the Boot Order, or Boot Devices, area.
And tell me what is listed there currently, without changing anything yet.
(I regret that I am not able to offer Live Phone Call service at this time; However, your request is still open to other Experts in this category, and one of them may pick up on it at any time.)
I can't see what you're looking at.
BIOS Setups vary a lot. So I need to know where you are in some detail.
Is there a highlight bar?
Can you navigate through the Setup screens OK?
Can you get to the place where the Boot Options are set up?
Is the Hard Disk C: Drive
or similar entry
at the top of the Boot Options. Or, what is at the top of the current Boot Options?
Don't choose Legacy Boot Order just yet.
Does your BIOS Setup screen have any sort of identifier, like 'Phoenix BIOS' or 'Setup version such-and-such', at the top or in the corner, to identify what we are working with?
Thanks for the information.
The Hotkey setting is irrelevant
The Factory Default Keys is irrelevant.
I'm looking up info on InsydeH20....
Is there a Load Legacy option?
Is there a UEFI Bootup option?
If there's an UEFI Bootup option, enable it.
If there's a Load Legacy option, what is its full name?
Can you see a Boot Order anywhere?
Note: do not enable Network Bootup. You don't need it, and it will get in the way.
In fact, *if* Network Bootup is enabled, then change that: Disable it. That might be the problem.
Does it have a Disable choice?
If you are done with this case, please rate my answer. If you want to resume this later, though, that's fine. Go to
to take up the case again.
OK. You will be able to rejoin this case, I'm pretty sure. Thanks.