Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
What happens when you enter the Factory Code to open the safe? what sounds, beeps, lights do you get?
Are you sure it is the factory code?
Are you sure it is being entered correctly?
(Please do not state the code here. This is not a private forum, and all will be able to see it if you state it, making your safe very unsafe thenceforward. And I cannot verify it for you from the look of it. My question is about its validity in so far as 'it came from where?')
(I regret that I am not able to offer Live Phone Call service at this time; However, your request is still open to other Experts in this category, and one of them may pick up on it at any time.)
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I don't think so. Nobody has accepted the phone call offer. But for all I know, when you ask for one, you are charged for it. I have no knowledge of nor power over charges, how you are charged, nor when. I just don't think so.
Do you have a manual for your safe?
If so, follow its instructions for unlocking by entering a code!
If you do not have a manual, stop short. Determine your safe's MODEL # (not serial #) and let me know it, so I can get the exact and correct instructions for entering and unlocking with a factory code.
OK. Looking for that model # and its manual... hold on a few minutes please.
Where did you get the factory code, please?
(If you got it off a website then it is no good. Give up on it working. Under the circumstances, that would be very dubious anyway.
Contact Sentry Safes, go through the righteous process that determines your ownership of the safe is legit (and protects you from others getting at the code), and get the real code. It should work.)
This is your Fire Safe's manual: