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John
John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
Satisfied Customers: 224
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I just got my laptop back from my girlfreinds house, she has

Customer Question

I just got my laptop back from my girlfreinds house, she has had it since last November. Anyway, she told me that she let someone else use it and now we cant even get into it. He put a password ***** it and it isnt even his computer. I got it for my birthday october 2, 2015
JA: How long has this been going on?
Customer: It is an Acer Aspire ES 15
JA: What troubleshooting have you tried?
Customer: I tried to go to the boot manager with no avail. I cant even get into the BIOS. I've tried taking out the battery and letting it go completely dead....I can't get around this guys password ***** I don't even know him.
JA: OK. To minimize me, please click the down arrow at the top right corner of this box.
Customer: Hello, are you there?
JA: No. I'm the Technician's Assistant.
Customer: ok
JA: The electronics expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No mam. thank you
Submitted: 3 months ago.
Category: Consumer Electronics
Expert:  Richard replied 3 months ago.

Hi there and welcome

Can you tell me please which version of windows it is using?

Thank you