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John
John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
Satisfied Customers: 222
Experience:  I am here to help you!
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Is it time to renew my virus protection provided by you, we

Customer Question

is it time to renew my virus protection provided by you
JA: How long has this been going on?
Customer: we have no current problem just wandered if it was time to renew security program
JA: What troubleshooting have you tried?
Customer: just one moment please
JA: The electronics expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: malwalebytes shows enabled
Submitted: 3 months ago.
Category: Consumer Electronics
Expert:  Viet - Tech replied 3 months ago.

Hi,

I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, 10?

What's your antivirus / security program, if any, besides Malwarebytes?
Please reply at the box below. Thank you,

Expert:  Viet - Tech replied 3 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 3 months ago.
I filed out the payment with my visa card # and I do not know if Virus program was renewed.
Expert:  Viet - Tech replied 3 months ago.

What's the full name of your antivirus program?

When did you renew (what date)? Did you renew for one year or two years, etc.?

Do you have windows xp, vista, or 7, or 8, 10?

Please reply at the box below. Thank you,

Customer: replied 3 months ago.
I have all ready paid this amount with another tec
Expert:  Viet - Tech replied 3 months ago.

I'm sorry. Which tech did you contact with previously? Did that tech try anything?

Please reply at the box below. Thank you,

Customer: replied 3 months ago.
please do not send any more e-mails