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John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
Satisfied Customers: 227
Experience:  I am here to help you!
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I have received, installed and activated the new modem,

Customer Question

I have received, installed and activated the new modem, cable box and related cables. All is working OK with one exception. I can record a program, but I cannot play it back. The manual say press XFINITY and choose the DVR icon. When I do that no DVR icon appears. What do I need to do?
JA: What is the exact make and model of your tv? And how long has this been an issue?
Customer: The make is Samsung and it would take me some time to find the model.
JA: What troubleshooting have you tried?
Customer: None
JA: The electronics expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No
Submitted: 9 months ago.
Category: Consumer Electronics
Expert:  Michael replied 9 months ago.

Hi, Im sorry to heat that. What was the reason for the modem replacement?

Also may I have the make and model of your modem, and your DVR and what TV do you use to watch the recorded programs?

Thank you

Tech Michael