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Pete, Electronic Engineer
Category: Consumer Electronics
Satisfied Customers: 15465
Experience:  Over 16 years of experience installing and repairing electronics.
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I need help with my ionic steamer. It stopped working but I

Customer Question

I need help with my facial ionic steamer. It stopped working but I couldn't get anyone to help me on the phone
Submitted: 2 months ago.
Category: Consumer Electronics
Expert:  Pete replied 2 months ago.

Hi Sarah,

Approximately how old is the steamer?

What problems are you having with it?

Customer: replied 2 months ago.
It is about 9-month old. The steam coming out of it is not continuous. I would only get occasional puffs of steam. I washed the main unit according to the manual but it didn't help. Every time I loaded the water supply into the main unit and took it out immediately, I noticed that half of the water would be gone even without turning the steamer on. I'm not sure what the problem is. I thought it was the scale that built up over time, but nothing changed after I cleaned the unit.
Expert:  Pete replied 2 months ago.

Ok, then it is likely that the steamer has become clogged up with scale.

You can try running a descaling solution through it, available from a local supermarket or hardware store.

You could also try making your own descaling solution using vinegar.

Let me know if that works...

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You can always reply back at any time if you need further assistance.

Customer: replied 2 months ago.
Thank you and how do I make the descaling solution with vinegar?
Expert:  Pete replied 2 months ago.

You can mix half vinegar and half water to make the solution.

Expert:  Pete replied 2 months ago.

Hi, just checking in on your question, do you need any further assistance?

Customer: replied 2 months ago.
Hi I'm so sorry for the late reply. I have been really busy during the week and haven't given it a try yet. I will go ahead and try making the descaling solution and I'll let you know if I run into other problems. I will do the rating after I fix it. Thank you!

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