Hello, I’m Nathan, and I’ll be assisting you today.
Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.
Each individual safe has a specific combination assigned at manufacture, they are not all the same and are not interchangeable. Contacting sentry over the phone or online will not yield any results. Specific steps and forms are required.
Unfortunately this is not something you can simply get a code for online, for obvious security reasons, otherwise anyone could break into your home or steal your safe and then just retrieve the code to open it, rendering the safe useless.
What you'll need to do is fill out a form, have it notarized (to prove ownership) then send it in (along with a check) to Sentry. They'll mail you back the original keys if applicable and/or the override code.
You can get the form here: https://www.sentrysafe.com/Content/pdfs/NotaryForm.pdf
There are instructions on it for sending the info in by mail, or you can pay the fee online and fax/email the form after it is notarized.
I'm sorry there is not a quicker resolution possible, this process is in place to ensure security, so that not just anyone could get a code or key to your safe.
You noted you had been trying to reach them, which I took to mean calling them or emailing them, neither of which will receive a response.
You have to follow through this complete and specific process.
Did you mail the form in? Was it notarized? Was payment provided?
I certainly understand your frustration,
how was the payment made? Did you mail a check?
That is not at all what I am referring to.
I am an independent tech, working here on my own personal time trying to help you (you have not paid me anything, only the site).
I am asking how you paid sentry.
Again, I'm simply trying to help you, and to work through the conversation here to do that. I believe I can help you, but this is a conversation, I don't have a magic wand and I can't help without communicating with you back and forth. No one is trying to rip you off, I'm responding to the request where you solicited my services here.
Yes, you paid your fee to the site, per the agreed upon terms. If you want me to help you, please set aside your concerns about the charge for a moment so we can address the actual issue.
If you want to stop and cancel, you would need to go to the help page and request that from there.
I do understand your frustration. If you don't wish to continue, go to the help page on this site and you may cancel/refund from there.
If you want to continue on, reply back here to work with me.