Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.
This is an online based service.
I could potentially help you via phone, or even skype/facetime if that would work for you.
Otherwise, if you'd let me know your zip code, I can recommend a good local tech that could come out to assist you on site.
Do you need more help with this?
If so, simply reply back on this page.
Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.